Return & Refund

We have a 30-day return policy, which means you have 30 days from the date of delivery to return items purchased. You may return items via mail for a full refund in the original form of payment, excluding shipping charges.

To be eligible for a return, your item must be in new and unworn condition in the original packaging that you received it and have hang tag attached. Not a quality problem, the returns freight is made at your own cost.The specific fee should be based on the express company you choose.

Before you deliver the returned merchandise, you must contact us at bearslandservice@gmail.com with the order number and reason for return. If your return is accepted, we'll send you a return address, as well as instructions on how to send your package. You must return all original packaging boxes,manuals/accompanying documents and packaging materials, gifts (if any) and returned goods together.Items sent back to us without first requesting a return will not be accepted.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and will be applied to original method of payment, within 1-3 business days.

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at bearslandservice@gmail.com.

We cannot process exchanges. A new order must be placed either on our website for the new item you'd like to order.

If you receive a damaged or defective item, please contact us at bearslandservice@gmail.com.

Returns on orders placed through Amazon.com are directly billed through Amazon. Payment information for these purchases is not provided to our company.

We cannot process returns or exchanges for Amazon orders. If you wish to return an item purchased on Amazon.com, please contact Amazon Customer Service for help. All orders that are returned are refunded by Amazon.com to the original payment method.

For additional questions, please contact Customer Service at bearslandservice@gmail.com.